MARYBOROUGH SUGAR FACTORY (MSF) runs a low cost milling operation. We continually strive to achieve changes in cost competitiveness by significantly improving the way employees go about their normal day to day work through the use of technology. Investigations were undertaken to identify how the existing computer network could be adapted to provide remote access throughout the majority of the mill site, and then how this same access could be extended to off-site usage. This included the selection and location of WiFi devices, smart devices and software. The software had to provide remote access to the factory control system, but not interrupt normal factory operations. Any mode of access had to employ a high level of security so that only selected staff and suitably trained maintenance personnel could use the system. The introduction of factory remote access using smart devices has given mill staff the ability to view factory operations without the need to interrupt operators from their normal duties, particularly when there is a problem. It also provided quicker after-hours support as staff could diagnose problems and offer a solution, where before they had to travel to the mill before determining the problem and the necessary solution. Commissioning of new equipment, control wiring and advanced fault finding have been improved since remote access has been implemented.